Shop Policies

PAYMENTS

Payments are collected safely and securely via PayPal or Credit/Debit Card.

POSTAGE

All items are posted out through An Post. During the Christmas months please allow up to 3 weeks for your order to be ready. We can not be blamed for any delays caused by postal services

RETURNS

Returns are acceptable within 14 days of purchase, providing the item as not been worn or damaged.

Where a product has been made to measure, i.e. all rings, unless faulty we are unable to offer a refund.

REPAIRS and FAULTS

We will repair/replace/refund items which are found to be faulty.

Repairs for items broken through customer wear & tear are available, prices will be agreed before work commences.

FINISHES

All finishes (plating/polishing/oxidising etc) are temporary, and will dull through wearing. The rate at which finishes diminish is dependent upon wear.

Items where finishes dull over time fall under ‘customer wear & tear’ and are not available for return. Refinishing is available, prices vary depending on item.

Chargeable repairs are to be paid for by the customer.

CARE INSTRUCTIONS

When jewellery is not being worn store in tissue paper, a soft cloth or jewellery pouch

Do not wear whilst washing up, cleaning or using chemicals

Chemicals contained in perfumes, deodorants, hair & beauty products may damage or discolour your jewellery

To clean silver, use a polishing cloth, mild soapy water and a soft toothbrush or a jewellery dip

If using a jewellery dip always follow manufacturer’s instructions. Do not submerge jewellery containing pearls as they will get damaged.